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SCHEDULE AN APPOINTMENT: +773-233-4100LOCATIONSFIND A DOCTOR

773-233-4100                                              Información en españolInformation in English


FREQUENTLY ASKED QUESTIONS (FAQ)



  • HOW DO I MAKE AN APPOINTMENT?
  • HOW DO I SIGN UP FOR THE PATIENT PORTAL?
  • HOW DO I CANCEL AN APPOINTMENT?
  • DO YOU ACCEPT WALK-INS?
  • WHAT IF I HAVE A QUESTION FOR MY PROVIDER?
  • HOW DO I GET A REFERRAL?
  • I DO NOT HAVE INSURANCE. CAN I APPLY FOR INSURANCE COVERAGE AT CCHC?
  • HOW WILL I KNOW WHEN MY COVERAGE ENDS?
  • DOES CHRISTIAN COMMUNITY HEALTH CENTER PROVIDE MENTAL HEALTH SERVICES?
  • ARE THERE PSYCHIATRIC SERVICES PROVIDED AT CHRISTIAN COMMUNITY HEALTH CENTER?
  • DOES CHRISTIAN COMMUNITY HEALTH CENTER PROVIDE SUBSTANCE ABUSE SERVICES?
  • DO YOU HAVE STAFF THAT SPEAK LANGUAGES OTHER THAN ENGLISH?
  • WHAT DO I NEED TO BRING TO MY APPOINTMENT?
  • WHAT IF I GET A STATEMENT IN THE MAIL?
  • WHERE SHOULD I GO IF I HAVE A CONCERN OR COMMENT?
  • WHAT DO I DO IF I NEED TRANSPORTATION?
HOW DO I MAKE AN APPOINTMENT?

Please contact the CCHC Call Center at 773-233-4100 to make an appointment at any of our sites and with any provider. If you are a new patient, the Call Center will schedule your first appointment and give you instructions on what to bring to your first visit.

If you are a current patient enrolled in the Patient Portal, you can request an appointment online by logging into your secure patient account. Please note, no appointments can be made through Facebook or other social media platforms.

HOW DO I SIGN UP FOR THE PATIENT PORTAL?

Current or new patients can enroll in the Patient Portal upon arrival to the clinic for an appointment. Be sure to ask the registration staff about signing up, the registration staff will then ask for an email address to send a Patient Portal invitation to in order to create an account.

HOW DO I CANCEL AN APPOINTMENT?

Please contact the Call Center at 773-233-4100. If you’re a patient with a Patient Portal account, you can send a message electronically by logging into your Patient Portal account. Due to high demands for appointments, please provide at least a 24-hour notice of cancellation or notify us as soon as possible about your cancellation. Please note, you cannot cancel appointments through Facebook or other social media platforms.

DO YOU ACCEPT WALK-INS?

Yes, we do accept walk-ins. Please be mindful that the timing of same day appointments varies based on cancellations or no-shows of scheduled appointments.

WHAT IF I HAVE A QUESTION FOR MY PROVIDER?

The easiest way to contact your Provider is by leaving a secure message through your Patient Portal account. You can also call 773-233-4100 where an operator will take your message and send it to your provider or a member of your care team electronically. The turnaround response time for provider questions is 24-72 hours.

HOW DO I GET A REFERRAL?

Your Primary Care Provider(PCP) will issue a referral when necessary. Our CCHC Referral Associate will submit your referral.

For general referrals it takes 7-14 business days to process. For emergency referrals it takes 1-5 business days. Once the referral is processed it can be mailed, picked up by the patient or sent through the Patient Portal. The patient can then schedule their appointment with the specialist.

I DO NOT HAVE INSURANCE. CAN I APPLY FOR INSURANCE COVERAGE AT CCHC?

Yes, Our Certified Application Counselors (CAC) are here to help sign you up to qualify for the Marketplace or Medicaid. Please call 773-233-4100 and ask to speak with a CAC.

HOW WILL I KNOW WHEN MY COVERAGE ENDS?

You will be notified by receiving a letter from the Department of Human Services.

DOES CHRISTIAN COMMUNITY HEALTH CENTER PROVIDE MENTAL HEALTH SERVICES?

Yes, CCHC provides mental health services at all three clinic sites. (services available in English and Spanish)

ARE THERE PSYCHIATRIC SERVICES PROVIDED AT CHRISTIAN COMMUNITY HEALTH CENTER?

Yes, CCHC provides psychiatric services at our Chicago Clinic on Fridays from 8:30-4:30pm.  Please call 773-233-4100 to schedule an appointment.

DOES CHRISTIAN COMMUNITY HEALTH CENTER PROVIDE SUBSTANCE ABUSE SERVICES?

We have Licensed Behavioral Health staff who are able to help you address mental health needs and reduce drug use. We offer services through the Medication-Assisted Treatment (MAT) for Opioid and Alcohol Program. CCHC’s MAT Care Team consists of a medical provider (prescriber), a Substance Abuse Counselor, and a Community Health Worker who will work together to help patients and clients create and execute a plan to end their use of opioids and alcohol and lead to a healthier life.

DO YOU HAVE STAFF THAT SPEAK LANGUAGES OTHER THAN ENGLISH?

Yes, we have several staff members at all clinic locations who are bilingual (Spanish and English) and will be able to assist you. We also offer ASL interpreter services for patients who are Deaf and/or Hard of Hearing.

WHAT DO I NEED TO BRING TO MY APPOINTMENT?

If you have insurance, please bring:

  • Photo ID
  • A copy of your insurance card.
  • A copy of your Medicaid or Medicare card.
  • If you do not have insurance, please bring:
  • Photo ID
  • Current utility bill/proof of your current address
  • Proof of income
WHAT IF I GET A STATEMENT IN THE MAIL?

It is our duty to ensure all co-pays, co-insurances and Christian Community Health Center sliding fee payments are paid. CCHC sends out billing statements for services received at the health center with any balances on your account. If needed, we will work with you on a payment plan for paying your balance. We have staff available to help with insurance enrollment and offer a Sliding Fee Application to assist with lowering costs. Payments can be made in the health center, or over the phone with one of our Revenue Cycle Associates.

WHERE SHOULD I GO IF I HAVE A CONCERN OR COMMENT?

If you have a concern regarding the services that were provided or a comment about one of our clinic sites, please contact 773-233-4100 and ask to speak with a Site Supervisor.

WHAT DO I DO IF I NEED TRANSPORTATION?

To inquire about transportation services, please contact your insurance company to see if you qualify for transportation coverage. CCHC does not provide transportation services unless the patient’s insurance provides coverage.


CCHC Accepted Insurances


Christian Community Health Center delivers comprehensive primary medical and dental services that respond to the needs of the communities we serve.

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773-233-4100                                              Información en españolInformation in English