Please contact the CCHC Call Center at 773-233-4100 to make an appointment at any of our sites and with any provider. If you are a new patient, the Call Center will schedule your first appointment and give you instructions on what to bring to your first visit.

If you are a current patient enrolled in the Patient Portal, you can request an appointment online by logging into your secure patient account. Please note, no appointments can be made through Facebook or other social media platforms.

Current or new patients can enroll in the Patient Portal upon arrival to the clinic for an appointment. Be sure to ask the registration staff about signing up, the registration staff will then ask for an email address to send a Patient Portal invitation to in order to create an account.

Please contact the Call Center at 773-233-4100. If you’re a patient with a Patient Portal account, you can send a message electronically by logging into your Patient Portal account. Due to high demands for appointments, please provide at least a 24-hour notice of cancellation or notify us as soon as possible about your cancellation. Please note, you cannot cancel appointments through Facebook or other social media platforms.

Yes, we do accept walk-ins. Please be mindful that the timing of same day appointments varies based on cancellations or no-shows of scheduled appointments.

The easiest way to contact your Provider is by leaving a secure message through your Patient Portal account. You can also call 773-233-4100 where an operator will take your message and send it to your provider or a member of your care team electronically. The turnaround response time for provider questions is 24-72 hours.

Your Primary Care Provider(PCP) will issue a referral when necessary. Our CCHC Referral Associate will submit your referral.

For general referrals it takes 7-14 business days to process. For emergency referrals it takes 1-5 business days. Once the referral is processed it can be mailed, picked up by the patient or sent through the Patient Portal. The patient can then schedule their appointment with the specialist.

Yes, Our Certified Application Counselors (CAC) are here to help sign you up to qualify for the Marketplace or Medicaid. Please call 773-233-4100 and ask to speak with a CAC.

You will be notified by receiving a letter from the Department of Human Services.

Yes, CCHC provides mental health services at all three clinic sites. (services available in English and Spanish)

Yes, CCHC provides psychiatric services at our Chicago clinic. Please call 773-233-4100 to schedule an appointment.

We have Licensed Behavioral Health staff who are able to help you address mental health needs and reduce drug use. We offer services through the Medication-Assisted Treatment (MAT) for Opioid and Alcohol Program. CCHC’s MAT Care Team consists of a medical provider (prescriber), a Substance Abuse Counselor, and a Community Health Worker who will work together to help patients and clients create and execute a plan to end their use of opioids and alcohol and lead to a healthier life.

Yes, we have several staff members at all clinic locations who are bilingual (Spanish and English) and will be able to assist you. We also offer ASL interpreter services for patients who are Deaf and/or Hard of Hearing.

It is our duty to ensure all co-pays, co-insurances and Christian Community Health Center sliding fee payments are paid. CCHC sends out billing statements for services received at the health center with any balances on your account. If needed, we will work with you on a payment plan for paying your balance. We have staff available to help with insurance enrollment and offer a Sliding Fee Application to assist with lowering costs. Payments can be made in the health center, or over the phone with one of our Revenue Cycle Associates.

If you have a concern regarding the services that were provided or a comment about one of our clinic sites, please contact 773-233-4100 and ask to speak with a Site Supervisor.

To inquire about transportation services, please contact your insurance company to see if you qualify for transportation coverage. CCHC does not provide transportation services unless the patient’s insurance provides coverage.